01This agreement
These terms apply when you use verifyyourbuilder.ai or buy anything from Verify Your Builder Pty Ltd (ACN 687 611 123), called "VYB", "we" or "us" here. When you place an order, you agree to these terms and to our Privacy policy.
Nothing in these terms takes away rights you have under the Australian Consumer Law. Where these terms and the law differ, the law wins.
02What we sell
- Builder report · $99 one-off
- One report on one builder, tradesperson or subcontractor business. We search the record sources listed on our website, match the findings to the business you name, and email you a plain-English summary with a table of findings, each linked to its source.
- Stay subscribed · $9 a week, per builder
- We follow one builder for you: we re-check their records each week and email you when something changes, such as a licence status, an insolvency notice, a new tribunal matter or a new payment default. One subscription covers one builder.
03Prices and payment
- Prices are in Australian dollars and include GST.
- Stripe processes payments securely. We never see or store your full card details.
- You pay for a report when you order it. Stay subscribed is charged weekly in advance, starting on the day you subscribe.
- The price you see at checkout is the price you pay. There are no extra fees.
04Delivery of reports
We aim to email your report within 24 hours of your order, seven days a week. If it will take longer, for example because a register is offline, we'll email you to let you know.
Please give us the builder's business name, state, and if you have it, their ABN or licence number. If you give us details that are wrong or match more than one business, we'll contact you to confirm before we go ahead.
If we can't identify the business you named, we'll refund you in full.
05Stay subscribed
- Renewal. Your subscription renews automatically each week until you cancel. You'll get an emailed receipt for every weekly charge.
- Cancel any time, online. Go to Manage subscription (also linked at the bottom of every page), enter your email, and cancel in a couple of clicks. Or just email us. Cancellation stops all future charges straight away. You keep alerts until the end of the week you've paid for.
- No lock-in. There's no minimum term and no cancellation fee. We don't refund part-weeks, except where the Australian Consumer Law requires it.
- Price changes. If we change the price, we'll email you at least 30 days before your next charge at the new price, so you can cancel first if you choose.
- If we stop. If we can no longer monitor a builder, for example because the business has closed, we'll tell you and end the subscription without further charges.
06What a report is, and isn't
A report is a summary of what the record sources showed on the day we searched them. It is:
- Evidence, not a verdict. We report what the records say and where they came from. We don't recommend hiring or not hiring anyone, and a report doesn't rate a builder's workmanship.
- Only as complete as its sources. Public registers and data providers can be incomplete, out of date or wrong, and some matters, such as private settlements, never appear in any record. A clear result means nothing was found in the sources we searched, not that nothing exists.
- A snapshot. Records change. A report reflects the day it was prepared.
- Prepared with AI. Computer programs, including AI, help us find records and draft summaries. Every finding is linked to its source so you can check it. See our Privacy policy for more on how we use AI.
- Not professional advice. A report isn't legal, financial, building or insurance advice. For a large or complex job, consider also getting advice from a lawyer, a building consultant or your state's building regulator.
If you think something in a report is wrong, tell us. A person will review it, and if we got it wrong, we'll correct it and send you an updated report.
07How you may use a report
You may use a report to decide whether to hire, or keep working with, the builder it's about. You can share it with your partner, family, lawyer, lender or building consultant to help make that decision.
You must not:
- publish a report, post it online, or resell it
- use it to harass, threaten or embarrass anyone, or contact a builder's family or private address
- use it to decide whether to give someone consumer credit, insurance or a job
- order reports to build a database, to compete with us, or by automated means
- give us details you know are false, or order a report on someone for a purpose that has nothing to do with hiring them
If you break these rules, we may cancel your order or subscription without refund and refuse future orders.
08Refunds and your consumer rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
On top of your legal rights, we'll refund you in full if:
- we can't identify the business you named
- we don't deliver your report within 7 days and you'd like your money back
- you were charged twice, or charged after you cancelled
The findings themselves aren't grounds for a refund. A report that shows things you hoped not to see is still a report that did its job. If you think a finding is wrong, we'll review it, as set out in section 6.
To ask for a refund, email CEE@vyb-au.com.au (CEE@vyb-au.com.au) with your order email. Refunds go back to the card you paid with, usually within 5–10 business days.
09Our liability
We prepare every report with due care and skill. Because we depend on outside records we don't control, and a report is one input into a decision that's yours to make, our liability is limited as follows, as far as the law allows:
- We're not liable for errors or gaps in the original public records or data sources, or for anything that happens after the date of the report.
- We're not liable for indirect or consequential loss, such as lost profits or the cost of a building dispute, unless the loss was reasonably foreseeable and caused by our failure to take due care.
- Where the Australian Consumer Law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.
Nothing in this section limits liability that can't be limited by law, including liability for fraud, wilful misconduct, or your rights under the consumer guarantees.
10For builders named in a report
If you're a builder or trade business and think we hold incorrect information about you, email CEE@vyb-au.com.au with what you think is wrong and any evidence. We'll review it within 30 days. If the information is wrong in our report, we'll correct it and tell any customer who received that report in the last 12 months. If the error is in the original public record, we'll tell you which register to contact, and update our report once it changes.
We never tell builders who ordered a report about them.
11Intellectual property
The website, the report format, our summaries, our logo and the name Verify Your Builder belong to us. When you buy a report, we give you a personal, non-transferable licence to use it as set out in section 7. Copyright in the underlying public records stays with whoever owns it.
12Privacy
Our Privacy policy explains how we handle personal information, both yours and that of the builders we report on.
13Changes to these terms
We may update these terms from time to time. The version on this page when you place an order applies to that order. If a change would affect an active subscription, we'll email you at least 30 days before it takes effect, and you can cancel before then if you don't agree.
14Governing law
These terms are governed by the laws of Victoria, Australia. If we have a dispute, we'll both try to resolve it by talking first. You can also contact Consumer Affairs Victoria or your state's fair trading agency.
15Contact us
Verify Your Builder Pty Ltd · ACN 687 611 123
Email: CEE@vyb-au.com.au (CEE@vyb-au.com.au)
Post: 1/27–31 Greenhill Rd, Greensborough VIC 3088